7391X Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

02/01/2020

Avaya Aura® Call Center Elite manages the collection, queuing, assignment and delivery of voice work items to appropriately skilled agents in the contact center. Intelligent routing and resource selection features, determines if customers should be served by the least busy agent, the…

72200X Avaya Aura Core Components Support Exam

04/27/2019

QUESTION: 1 What statement about the H.323 to SIP routing is true? A. Avaya Aura® Communication Manager does feature processing for both endpoints. B. Avaya Aura® Communication Manager does feature processing for H.323 endpoint only. C. Avaya Aura® Communication Manager does feature…