National IT consulting company that focuses on helping small and medium businesses is seeking a full time MCSE, MCSA, or MCITP Qualified Information Technology Consultants to help a range of small and medium businesses to maintain IT environments powered by the latest Microsoft technologies, including, Microsoft Windows Server 2008, Windows server 2012, Microsoft Exchange 2010 and Microsoft Exchange 2007. Cooperate closely with customer’s IS group or provide comprehensive IT outsourced services. Key areas of expertise include Exchange, Active Directory design, security, server monitoring, and system infrastructure.
Benefits of Teaming with Progent
Progent is an innovative computer consulting and information technology outsourcing firm based in San Jose, California, with offices nationwide. Unique models for customer acquisition, service delivery, virtual office infrastructure, and consultant compensation have enabled Progent to be among the fastest growing and most successful Microsoft Gold Partners in the U.S. Our shared knowledge base and collaborative approach to problem solving has helped Progent to retain a strong staff and a loyal client base.
Job Title
MCSE, MCSA, & MCITP Qualified Network Consultant
Job Code
P014
Status
W2
Work Location
San Jose, CA
Essential Functions & Responsibilities
Progent is looking for Consultants who have a mix of advanced technology, IT operations and strategic business skills. The role requires broad and deep technology and IT operations knowledge, and the ability to architect solutions by mapping common customer business problems to reusable services focused on operational effectiveness and business value. Demonstrated ability to engage in senior level business and technology decision maker discussions related to IT operations, best practices, business value, and end-to-end information technology security is also a must. Consultants are key enablers for other consultants and partner staff. They manage the complete lifecycle of large and complex projects. Consultants have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.
The Consultant applies advanced analysis skills and experience in principals of IT operations to define appropriate customer solutions. To be credible, he or she must have current and deep experience with operating and optimizing Microsoft Technologies within complex Microsoft and heterogeneous infrastructures. The ideal candidate will also bring strong applied expertise in the following areas:
– ADFS/RMS Experience – Preferred
– Also ADAM, ILM, MIIS, DNS, Trusts and GPOs
– Directory Services and Branch Office Deployments
– IT operations and optimization
The Consultant assists account teams to identify, pursue and close strategic business development opportunities while continually driving add-on business within existing accounts. To accomplish this, Consultants must be effective in fostering executive level relationships. When asked, Consultants help translate business requirements into engagement outcomes for inclusion in contracts and/or statements of work (SOW). In some cases, Consultants may also assist in contract negotiations. Consultants maintain product group relationships and may act as subject matter experts assisting service line management in definition and development of service and/or solution offerings. Consultants are able to deliver articulate and effective strategic presentations to audiences of all sizes.
The Consultant must have proven experience working on projects through the entire project lifecycle, while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management.
Demonstrated ability to engage in IT and business executive discussions related to availability, agility, business value, security management, disaster recovery, and the value of process in an enterprise environment is also required. In this senior role, the consultant must share best practices with team members to help enhance the quality and efficiency of customer support. The Consultant may assist account teams in growing existing accounts and developing new ones. To accomplish this, the Consultant must be effective in fostering executive level relationships, and in some cases assist in contract negotiations. This is a role that requires excellent written and verbal communication skills, along with a demonstrated ability to achieve high customer satisfaction in high pressure environment is essential. This position requires self-motivation and ability to work remotely with other team members.
The successful candidate will also have the ability to discuss the strategic application of an optimized, operationally sound, efficient, and secure Infrastructure environment with senior IT and Business leaders. This is a senior role and it requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management.
The role requires both broad and deep technology knowledge and the ability to architect a solution by mapping a customer business problem to an end-to-end technology solution. The individual will diagnose and correct performance problems. Each consulting engagement is customized to serve the client’s unique needs. The role requires a technically strong Consultant who is resourceful, confident under pressure, and has demonstrated skill in IT Infrastructure Design and Deployment.
Relationships
Reports to:
Vice President of Consulting Services
Works Closely with:
Vice President of Operations, Business Development Representatives and other engineers.
External Relationships:
Clients, technology resources, and vendors.
Qualifications/Education
Minimum Work Experience Requirements:
10+ years experience in desktop, server administration and IT Infrastructure support (new software installation, machine setup, problem isolation and resolution).
Strong technical troubleshooting and diagnostic skills, ability to implement quick workarounds to technical problems .
Ability to troubleshoot application problems including workstation program compatibility issues, server issues, data service issues, and connectivity problems
Experience in business software support (Microsoft products)
Experience in a variety of client environments
Familiarity with remote monitoring tools and remote troubleshooting techniques.
Demonstrated ability to operate effectively in a virtual office environment, providing consistent follow-through and utilizing remote access and wireless connectivity technology.
Strong verbal and written communication skills.
Accustomed to working in a team environment.
Demonstrated dedication and commitment to providing continuous operations.
Works independently and demonstrates strong sense of ownership and initiative..
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Education:
Cisco certification (CCDA, CCNA, CCDP, CCIP, CCNP, CCSP or CCIE), and/or
Microsoft Certified IT Professional (MCITP:EA), or Microsoft Certified Systems Engineer (MSCE), and/or
Security certification (CISSP, CISM)
Other technical certification as approved by Progent Professional Development oversight
Two-year degree in computer science/technology, or equivalent experience.
For consideration, interested persons should send resume and cover letter to the email address listed above.
